Never Use Ritz Cameras.
- Smith B: Thank you for waiting.
- Ben Goetting: yeah
- Smith B: Our billing department is currently working on the order.
- Ben Goetting: what does that mean?
- Ben Goetting: my credit card was charged on tuesday.
- Smith B: The order is currently under process.
- Ben Goetting: how are they "working" on it?
- Ben Goetting: So i dont get the camera i needed before the weekend, i cant cancel the order and get it elsewhere because the money is reserved on my card
- Smith B: I am sorry Ben.
- Ben Goetting: and i get no real explanation of why
- Ben Goetting: just 2 days of runaround and calling billing departments in india
- Smith B: We were unable to authorize your credit card.
- Ben Goetting: 9/9/2008 RITZCAMERA - Camera and Photographic Supply Stores $1,416.93
- Smith B: However, our billing department is trying to resolve the issue.
- Ben Goetting: you had no problem CHARGING it
- Ben Goetting: i dont see how it was charged but not authorized
- Smith B: I will forward a request to our billing department to resolve the issue and ship the order as soon as possible.
- Ben Goetting: so i've been told
- Smith B: We have not charged you for this order.
- Smith B: We charge our customers only at the time of shipment of the order.
- Ben Goetting: thats not what my bank says
- Ben Goetting: the money is unavailable on my card.
- Ben Goetting: and that's on the online statement
- Ben Goetting: the bank doesn't reserve the money, and put your business name on the statement if it isn't authorized
- Smith B: I will forward a request to our billing department to check with the issue.
- Smith B: I request you to be patient for one more day.
- Ben Goetting: ONE MORE DAY WAS WHEN I NEEDED MY CAMERA
- Smith B: We will resolve the issue and ship the order as soon as possible.
- Smith B: I sincerely apologize for the inconvenience.
- Ben Goetting: right
